B&B Network Membership Standards & Practices
As a leading Internet Marketing Association for the B&B Sector, the "B&B Network" or BNBN requires members to have adequate Internet / computer skills, adhere to certain standards and exercise due care in dealing with guest bookings and enquiries.
Internet / Computer Skills
- Handle email enquiries and bookings in a timely fashion.
- Be familiar with the members admin panel and how it can help in marketing your accommodation
- Update room rates in a prudent fashion (via admin panel) - advice is always available on current market conditions
- Where appropriate, maintain and update Last Minute Deals and Offers
- Ensure any member selectable options are correct in the admin panel
Terms & Conditions
The B&B Network publishes a standard set of terms and conditions for members that covers cancellation policy etc. Differing terms and conditions are displayed on members website and are amended via the members admin panel - The bookings management system will enter members terms automatically when responding to a booking but it is good practice to add them to the bottom of all emails.
Accommodation Standards
The B&B Network does not insist on a formal quality standard from its members but operates a strict policy with regard to complaints.
As a representative organisation, we have and always will support the case of our members in such complaints. However, if in our judgement the complaint is justified, the member will be informed and expected to correct the cause of the complaint.
To protect the reputation of the B&B Network, the association reserves the right to rescind the membership (at any time of the year) of any member that has 2 or more complaints upheld against them. Please apply common sense to the areas outlined below:-
- Dirty Rooms or Linen
- Rudeness to Guests
- Overbooking
- Overcharging on credit cards
- Unclear cancellation policy (the B&B Networks published terms will be used in arbitration if a member fails to declare their own policy)
- The handling of "No Shows" - under normal circumstances a "no show" would be charged 1 nights stay on their credit card.
Bookings & Enquiries
- The B&B Network system automatically sends an initial response to the guest advising them that no money has be taken from their credit card and to expect a confirmation / reply to their booking or enquiries within 24 hours. It is not uncommon for guests to book elsewhere if they do not receive a timely response.
- In replying, always state the type of room, date and period clearly. eg. Double Room - Arrival Tuesday 14th July 2009 - Departure Friday 17th July 2009 - Total 3 nights. This helps to clarify bookings with the aim of avoiding errors.
- Room Requests / Enquiries arrive by standard email and are not secure. Copies are kept by the B&B Network in case of loss or arbitration.
- Members are informed of new bookings by email. However, as bookings are secure they can only be managed from within the members admin panel (Due to the sensitive credit card data in the bookings management system - please DO NOT print this information or leave it displayed on the screen when your computer is unattended.